Katherine Antonio
General Virtual Assistant
Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to provide useful support in all business clients.
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Exceptional communication
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Successful working in a team environment, as well as independently
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The ability to work under pressure and multi-task
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The ability to follow instructions and deliver quality results
Work Experience's:
SALES ASSOCIATES / HOME CREDIT PHIL.
January 2017 - July 2019
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Handled cases of the loan process, concern both sales are driven and customer care. Was able to exceed the required monthly quota.
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Provided the best passenger experience to be offered in each individual client.
CUSTOMER SERVICE REPRESENTATIVE | SUTHERLAND GLOBAL SERVICES
January 2010 - March 2011
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Handled Inbound calls for FTD accounts.
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Holistically hitting KPI target.
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Provided customer satisfaction.
Education:
Associate's Degree
Virgen Milagrosa University Foundation
2006 - 2008
LEGAL OFFICER / SP MADRID ASSOCIATES AND LAW FIRM
January 2013 - March 2015
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Handled outbound calls towards clients with delinquent financial obligations.
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Was able to exceed the required monthly quota
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Consistently punctual to aid the enterprise with their business needs.
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Maintained the authoritative stance the company imposing towards clients we're engaging without compromising professionalism.
Trainings:
I have been trained with Filipino Virtual Assistance for a month with the following category:
Social Media Manager, Transcription, Web Research, Administrative Support, Lead Generation, Email Management, SEO.